 Tagkawayan Water District
DUTIES AND RESPONSIBILITIES
- Office Of The Board Of Directors
The Office of the Board of Directors is responsible for the formulation and creation of internal policies, functions and systems for the management and operations of Tagkawayan Water District.
- Office Of The General Manager
The Office of the General Manager is responsible for the planning, organizing, directing and controlling all activities and functions of the District and carrying out related board policies.
A. Administration and Finance Division
The Administration Division is responsible for human resource management and development and the implementation and control of various administrative and general services. Human resource management includes all personnel services and training administration while administrative and general services include procurement, property and supply management; building, grounds and facilities management; and transport operations and maintenance.
The General Services Section is responsible for procurement processes, property and supply management, maintenance of building, vehicles and other equipment, as well as human resource management and development (recruitment, selection and placement, leave and compensation administration, employee welfare and discipline, training and career development, and implementation of other personnel mechanisms).
The Finance Division is responsible for reporting the performance and financial position of the water district. Also responsible for maintaining an accounting system and reporting with necessary internal control to ensure all transactions are properly authorized. It is also responsible for budget preparation and allocation, and effective cash management through systematized collection and disbursement procedures. Also in charge of establishing and maintaining an effective commercial procedures and practices relative to processing of service connection applications, billing preparation, developing and implementing marketing strategies, handling customer requests, queries and complaints and generating reports and maintaining a sound records of customer master file.
This Division is also responsible for maintaining an accounting system to classify, record and consolidate accounting information. It is in charge of the preparation of financial statements, detailed expenses, and monthly data sheet and bank reconciliation. It also establishes financial procedures to ensure conformity with applicable laws and regulations. Prepares budget and directs cash management including the development of internal control ensuring effective collection and payment of obligations.
B.Commercial Section
Commercial Section is responsible for directing and supervising all activities related to billing preparation such as computerized billing and data entries, meter reading, encoding and posting of water consumption, prompt and accurate processing of customer accounts, updating of customer master file and generation of the section’s reports. Also in charge of directing all activities relative to handling and undertaking customer-related services such as processing of service connection applications, issuance of work orders, disconnection, reconnection, meter testing and calibration, field investigations, acting upon illegal connections, reclassification of accounts, mapping/re-mapping procedures, and changes in account details. Also responsible for answering and attending to other customer complaints and requests and for conducting marketing surveys and promulgate programs on customer relations.
C. Engineering And Production Section
The Engineering and Operations Section is responsible for the construction and maintenance of water supply facilities and their appurtenances; water resources management; water supply production, treatment and distribution; non-revenue water management; and planning, design, implementation and monitoring of various infrastructure and waterworks projects.
It is responsible for the construction and maintenance of water distribution, transmission lines and reservoirs; mainline expansion and rehabilitation; and implementation and monitoring of waterworks projects. Specifically, the Division is in charge of maintenance works such as meter transfer, major leak repairs, excavation, pipe laying, restoration, installation of standpipes, hydrants, blow offs and other appurtenances.
This Section is responsible for water resources management; water supply production, treatment and distribution; non-revenue water management; and planning and design of various infrastructure and waterworks projects. Specifically, the Division is in charge of monitoring pump operation data, maintenance of pump stations and water production equipment, facilities and other appurtenances.