CITIZEN'S CHARTER
TAGKAWAYAN WATER DISTRICT
Gulf View Subd., Brgy. Poblacion,
Tagkawayan, Quezon
Tel. No. 042-717-7386
E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: tagkawayanwaterdistrict.gov.ph
BOARD OF DIRECTORS
BOD Chairman Joseph A. Pua
Vice-Chairperson Consuelo I. Ramos
Secretary Belen H. Lacorte
Member–Treasurer Arnel C. Argosino
Member-Auditor Avelito A. Lopamia
Management:
CIRILO T. FRONDOSO
General Manager C
YOLANDA C. DAGOS
Division Manager C, Admin. & Finance
MARIA VICTORIA L. LIÑGON RICARDO R. PAVIA
Section Head, Commercial Section Section Head, Engineering/Maintenance
|
Type of Frontline Service |
Fees |
Forms |
Processing Time (Under Normal Circumstances per transaction |
Person In Charge |
|
PAGPAPAKABIT NG TUBIG (New Service Connection)
|
Pp 2,000.oo min. fee plus additional cost for materials if any |
Service Request (SR) Survey Form Application for Service Connection Official Receipt |
20 minutes
Minimum of 3 days (Installation) |
Customer Service and Maintenance Man |
|
PAGBABAYAD NG SINGIL SA PATUBIG (Payment of Water Bill)
|
Pp 246.oo min. for residential |
Water Bill Notice Official Receipt |
10 minutes |
Cashier/Teller |
|
KAHILINGAN SA PAGPAPAKUMPUNI AT PAGPAPAPUTOL NG SERBISYO AT IBA PA (Maintenance Order for Leak Repair and Disconnection etc.)
|
|
Service Request |
Within Metro Tagkawayan (5-minutes)
Outside of Metro Tagkawayan Within the day |
Customer Service and Maintenance Man |
|
PAGPAPAKABIT MULI NG LINYA NG TUBIG (Reconnection/or Activation of Disconnected Connection)
|
Pp 100.oo reconnection fee at balance sa dating naiwang bill |
Service Request Maintenance Order |
Within Metro Tagkawayan (5 minutes)
Outside of Metro Tagkawayan Within the day |
Customer Service and Maintenance Man |
PARAAN NG PAGPAPAKABIT NG SERBISYO NG TUBIG (New Service Connection)
Schedule of the availability of service?
Mondays to Fridays (except holidays)
8:00 am to 5:00 pm (No noon break)
Who may avail of the service?
Persons with or without service connection with Tagkawayan WD (within jurisdiction)
What are the requirements?
- 1pc ID picture (1x1)
- Proof of ownership of the house & lot or barangay certification proving ownership
- Letter of authorization from the house owner if different name
- Valid ID
Duration: 20 minutes on the application, but excluding the Briefing part which will usually depend on the applicants’ absorption and the waiting time for texting or calling after the survey.
Maximum of three (3) days on the installation.
How to avail of the service?
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity |
Person In Charge |
Fees |
Forms |
|
1 |
Go to the Public Assistance Customer’s Desk and fill up the Service Request Form |
Interview the applicant |
5 minutes |
Customer Service Assistant |
none |
Service Request Form |
|
2 |
Wait for text or call on the survey of the connection |
TWD plumber will do the survey |
Within the day |
Maintenance Man |
none |
Survey Form |
|
3 |
Bring the requirements mentioned above and fill up the Service Connection Application Form |
Check the veracity of the requirements brought |
10 minutes |
Customer Service Assistant |
none |
Service Application Form/ Contract |
|
4 |
Pay the assessed fees for the service connection fees and materials |
Process payment and issue corresponding receipt |
5 minutes |
Cashier/ Teller |
Pp2,000.oo min. charge for water meter and swing valve plus the cost of additional materials |
Official Receipt |
|
5 |
Listen to the orientation/briefing of the TWD policies and regulations |
Orient/brief the concessionaire on the TWD rules and regulations |
15 minutes depending on the applicant’s absorption |
Customer Service |
none |
|
|
Wait for a maximum of 3days for your service connection to be installed. There will be extra pay if connection will be installed inside your premise. |
||||||
|
Sign the Confirmation of Service Installation after the connection. END OF TRANSACTION. |
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PAGBABAYAD NG SINGIL SA PATUBIG (Payment of Water Bill)
Schedule of the availability of service?
Mondays to Fridays (except holidays)
8:00 am to 5:00 pm (No noon break)
Who may avail of the service?
Any Person with service connection
What are the requirements?
- Concessionaires’ Copy of Statement of Account
Duration: Maximum of three (3) to five (5) minutes
How to avail of the service:
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity |
Person In Charge |
Fees |
Forms |
|
1 |
Go to the TWD Cashier/Teller and give the statement of account |
Process the payment |
3-5 minutes |
Cashier/Teller |
none |
Statement of Account/Official Receipt |
|
END OF TRANSACTION. |
||||||
KAHILINGAN SA PAGPAPAKUMPUNI AT IBA PA (Request for Maintenance Order for Leak Repair, Low pressure, No water, Stuck-up or Defective Water Meter, Defective Swing valve Reading Problems and Billing Concerns, etc.)
Schedule of the availability of service?
Mondays to Fridays (except holidays)
8:00 am to 5:00 pm (No noon break)
Who may avail of the service?
Any Person with service connection with TWD
What are the requirements?
- none
Duration: Application is within 5 minutes. Actual Repair usually is done within the day or Maximum of two (2) days if the place is far let’s say in the barrio
How to avail of the service:
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity |
Person In Charge |
Fees |
Forms |
|
1 |
Go to the PACD/Customer Service and inform about the complain |
Acknowledge the complaint and prepare the Service Request Form |
3 minutes |
Customer Service |
none |
Service Request Form |
|
2 |
Sign Routing Slip of Service Request Form |
Prepare Maintenance Order and forward to the Maintenance Section for final action |
2 minutes |
Customer Service |
none |
Maintenance Order |
|
Wait for a maximum of two days to resolve the problem. |
||||||
|
Sign Maintenance Order Form. END OF TRANSACTION. |
||||||
PAGPAPAKABIT MULI NG LINYA NG TUBIG (Reconnection or Activation of Disconnected Connection)
Schedule of the availability of service?
Mondays to Fridays (except holidays)
8:00 am to 5:00 pm (No noon break)
Who may avail of the service?
Any Person with service connection with TWD
What are the requirements?
- Water Bill Notice or Receipt
Duration: Application is within 5 minutes. Actual Repair usually is done within the day or Maximum of two (2) days if the place is far let’s say in the barrio
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity |
Person In Charge |
Fees |
Forms |
|
1 |
Go to the Teller/Cashier or the Customer Service Assistant and inform about your plan for reconnection and fill up the Service Request Form |
Check concessionaires’ record to pay the arrears, if any and reconnection fee |
3 minutes |
Customer Service Assistant |
|
Service Request Form |
|
2 |
Pay unpaid bills (arrears), if any plus the Pp100 reconnection fee |
Process payment and issue corresponding receipt |
2 minutes |
Cashier/Teller |
Pp 100 (plus arrears, if any) |
Official Receipt |
|
Wait for a maximum of one day |
||||||
|
Sign Maintenance Order Form. END OF TRANSACTION. |
||||||
KAHILINGAN NG PAGPAPAPUTOL NG LINYA NG TUBIG (Disconnection and/or Voluntary Cut-off)
Schedule of the availability of service?
Mondays to Fridays (except holidays)
8:00 am to 5:00 pm (No noon break)
Who may avail of the service?
Any Person with service connection with TWD
What are the requirements?
- Water Bill Notice or Receipt
Duration: Maximum of one (1) day
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity |
Person In Charge |
Fees |
Forms |
|
1 |
Go to the Teller/Cashier or the Customer Service Assistant and inform about your plan for disconnection and fill up the Service Request Form |
Check concessionaires’ record to pay the arrears, if any |
5 minutes |
Customer Service Assistant |
|
Service Request Form |
|
2 |
Pay unpaid bills (arrears) |
Process payment and issue corresponding receipt |
5 minutes |
Cashier/Teller |
Arrears may vary |
Official Receipt |
|
Wait for a maximum of one day to cut-off requested disconnection. |
||||||
|
Sign Maintenance Order Form. END OF TRANSACTION. |
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Citizen's Charter Continuation..